A Devon churchyard © Devon Family History Research

Find your English ancestors

 

44/(0) 1548 531169

 

A professional genealogical service helping you solve your family tree problems. Devon specialists.

 

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Our Privacy Policy and Cookies

Devon Family History Research is registered with the Information Commissioner's Office. We are committed to protecting the personal information you share with us.

 

The General Data Protection Regulation 2018 (GDPR) which comes into effect on 25 May, ensures that you will have more control over how your personal data is used, and how you're contacted by us.

 

This page explains how Devon Family History Research processes your personal data, how long we keep it for, and some of your rights.

 

What is personal data?

 

Personal data is any information that relates to an identified or an identifiable living individual. Different pieces of information, which collected together can lead to the identification of a particular person, also constitute personal data.

 

The personal data we collect from you

 

We collect the contact details you provide, such as your email address, your phone number and your address.

 

We may also collect personal data that you supply about a living individual, if it is required for carrying out some genealogical research work e.g. tracing the ancestors of a living person - when we would need their name, the date and place of birth, the date and place of marriage etc.

 

Why we collect personal data

 

We collect personal data in order to communicate with you, to form a contract with you and to carry out our work for you as genealogists. This includes the need for us to keep business records and file accounts.

 

When you contact us or commission us to carry out work

 

All enquiries are handled in the strictest confidence. When you contact us for further information or commission us to carry out a project, we will ask you to provide us with personal information such as your name, your address, your email address, and contact phone numbers.  We may also require additional personal and family information in order to carry out work for you.  The personal data you provide will be used to communicate with you, to form a contract with you and to enable the commissioned work to be undertaken. It would also be used for accounting and record keeping purposes.

 

Living people in written reports and charts etc

 

We will exclude any data relating to living people such as names, birth and marriage dates, place of residence etc) from written reports and family tree charts unless you expressly ask us to include it.  Any special requests must be made in writing, either by email or by post.

 

Third parties

 

We will only disclose your personal data to third parties as is necessary to comply with any legal obligation, to enforce or to apply our terms and conditions, or with your express permission in writing (either by email or by post).

 

We do not sell any personal data to third parties.

 

Retention of personal data and deletion

 

Personal data will be retained by us for no longer than necessary, and it will only be used for the purposes for which it was collected.

 

We will ensure that the personal data we hold is accurate and kept up-to-date.

 

We will keep personal data for a maximum period of six years, when we will delete it. We will only retain personal data longer than six years if you expressly ask us to do so and we agree. Any requests must be made in writing, either by email or by post.

 

Storage of personal data

 

The personal data which we hold will be held securely in accordance with legal requirements.

 

All information is securely held, and any data held on computer is password protected and encrypted where possible.  To protect data further, we also keep back-up copies which are securely held.

 

Please note that we cannot guarantee the security of your data during transmission or delivery to us.

 

 

 

 

 

 

 

 

 

 

Direct marketing and newsletters

 

If you wish to receive any direct marketing promotions or newsletters etc, we would require you to positively opt-in. This means that you must give us your consent.

 

You would be free to withdraw your consent at any time, and we would tell you how to do this.

 

Your personal data will not be used to automatically opt you in to receive any direct marketing promotions or newsletters etc.

 

Market research

 

If you wish to assist us with any market research, we would require you to positively opt-in. This means that you must give us your consent.

 

You would be free to withdraw your consent at any time, and we would tell you how to do this.

 

Your personal data will not be used to automatically opt you in to participate in any market research for us.

 

Your right to access the personal data we hold about you

 

You have the right to request details of the personal data we hold about you. We would provide this to you free of charge within one month of your request. All requests must be made in writing, either by email or by post.

 

Your right to the recification of your personal data

 

You have the right to have the personal data we hold about you corrected if you believe it is factually inaccurate.

 

Your right to ask us to erase your personal data

 

You have the right to ask us to erase your personal data when it is no longer needed by us. This is known as 'the right to be forgotten'.

 

Your right to raise any concerns with the ICO

 

You have the right to raise any concerns you may have about the way we process your personal data with the Information Commissioner's Office.

 

Our Wufoo client testimonial form on this website

 

Our Wufoo client testimonial form on this website is powered by Survey Monkey Inc in the United States. The data collected is transferred outside the EU to the United States.

 

Please note that SurveyMonkey Inc. participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield. SurveyMonkey is committed to subjecting all personal information and data received from European Union (EU) member countries and Switzerland, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List. https://www.privacyshield.gov/.

 

SurveyMonkey also complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.

 

Our use of cookies on this website  

 

This website uses cookies (a small computer file) to collect data for use by Google Analytics. The information collected is used to monitor the behaviour of website visitors so that we can make improvements to the website.

 

A cookie does not give us access to your computer or any information about you.

 

Please note that you may accept or decline cookies. If you do not wish your data to be collected in this way, please disable cookies in your browser.

 

 

 

 

 

 

 

 

 

 

 

 

Last updated 22 May 2018