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A professional genealogical service helping you solve your family tree problems. Devon specialists.
This page explains how Devon Family History Research collects, uses, stores and may disclose any personal data we collect from you or that you provide.
Devon Family History Research is registered under the Data Protection Act 1998. We are committed to protecting and respecting your privacy.
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When you contact us or commission us to carry out work
We value your privacy very highly and all enquiries are handled in the strictest confidence. When you contact us for further information or commission us to carry out a project, we will ask you to provide us with personal information such as your name, your address, your email address, and contact phone numbers. We will also require additional personal and family information in order to carry out work for you. The personal data you provide will be used to communicate with you, to enable the commissioned work to be undertaken and for accounting and record keeping purposes.
Any data relating to living people such as names, birth and marriage dates, place of residence etc will be excluded from written reports and family tree charts unless you ask us to include it. Any special requests must be made in writing, either by email or by post.
We would only disclose your personal information to third parties as is necessary to comply with any legal obligation, or to enforce or to apply our terms and conditions.
We would never sell your information on to third parties.
Retention of personal information
Personal information will be retained by us for a reasonable period, and until we no longer need it for our accounts and records.
Storage of personal data
The personal data which we hold will be held securrely in accordance with our internal security policy and the law.
All information is securely held, and any data held on computer is password protected and encrypted where possible. To protect data further, we also keep back-up copies which are securely held.
However, we cannot guarantee the security of your data during transmission to our site as the internet is not completely secure, and any transmission is at your own risk.
We do not engage in bulk email or text marketing, but we may use your personal information to contact you again about something relevant which we believe you may find to be of interest to you for your family history, special offers or for market research purposes. If you do not wish to be contacted for direct marketing or market research purposes, please let us know in writing (either by email or by post).
Your right to access information held about you
You may request details of the personal information we hold about you (for which we may charge a small fee), and to have any inaccuracies corrected. It is important that your personal data is kept up-to-date.